In our pursuit of providing an all-in-one service to our clients, we also offer our e-Support Service to repair and resolve any and all troubleshooting issues that will arise when the client initiates software usage in a live setting.
e-Support Service has a pool support engineers that will respond to problems and resolves issues in a timely manner.
Our e-Support Service program ensures the level of competence and skills of the support engineers to be able to meet the specific support requirements of the customers. Companies are assured of getting technical assistance from those who are experts on the field of Linux.
With e-Support, clients are provided with DEDICATED engineers that are deployed to do Onsite support. This is as opposed to relying support from community forums, which do not assure you of similar commitment as they are not bounded by any kind of level of support.
The real benefit of outsourcing support is the redeployment of your own in-house technical staff. These individuals can give more focus and attention on strategic activities, which can be absolutely essential in your company’s operations
More importantly, e-Support promotes a low investment that goes with greater advantage from the skills set of the support engineers, single support contact point, and committed response times. It also gives you the leeway of choosing the fitting support type for your company, be it 24 x 7, 9x 6 or 8 x 5 support services.
So, why engage with e-Support?
We not only have the most comprehensive service level agreement, e-support provides you with a lot of
Easy on the Budget.
Offers the most reasonable fees.
You can Re-deploy your staff to focus on activities absolutely more essential to your company’s operations.
Efficient and Committed.
Responds to your problems and resolve issues on time.
Provides competent and knowledgeable support engineers on the field.
Keeps thing easy for you by providing a single and dedicated support contact point.